Professional Landscape Management

PLM and Blake did an amazing job on completely reimagining our front and backyard. We had just completely remodeled our home and wanted the landscaping to match the more modern look of the house. The extensive work included virtually everything you could do in a yard including, re-doing the irrigation to match the new layout of the yard, installing artistic steel planters, new modern concrete pad walkways, Travertine tile patio, a new drainage system, new plantings in the beds and new grass.

Their work was incredible! Working from home I was able to watch much of the work being done and was really impressed with the attention to details. We have received many compliments and we often see cars slow down as they pass the house to admire their work. They are very busy but it was well worth the wait if you want a high quality job!

I've been a satisfied customer of PLM for over 20 years. Quality work. Professional, itemized price quotes. Family owned and nice people to work with. PLM is "first class." Thank you. Services: Irrigation system repair & maintenance, Lawn mowing & maintenance

Blake came out to look at our house and give us a quote. Very knowledgeable guy and was very thorough in what he suggested we do. What a waste of time though. There was no follow-up with us and after 1.5 weeks I called and the receptionist said she'd call me back same business day. Never called. I called again the next week and she said she'll have someone call me back. Again, never called.

I emailed Blake directly and he said he was out of town but will call me the following day to discuss. Nothing. What an utter waste of time. Not going to chase someone down to take my money for lawn services!

Initially my interaction was good then soon after the I experienced the same situation as the other complaints below. Lack of communication, follow-thru and service. Blake said he would reach out on a specific day, he never did then said 'for sure' I would be installed by last Friday and they never showed. When I strongly challenged him he had a litany of excuses. Their business is really good and clearly they don't need mine, or yours. There a lot of providers in this space. I suggest you keep looking.

Did an amazing job for us at the building. Very impressed with both the service I received and the expertise of the manager they sent to run the job. Would recommend!

Disappointed. I had an appointment 2 weeks ago to have someone come out and see if they can help our yard with their work. Someone in our neighborhood referred them. I was told i'd get a quote either in 2 days or by the end of the week. Fast forward 2 + weeks later, i've called twice, the lady who answers says she has no notes about having a quote for me, said she left a message for the person who came out to see me and doing on day 3 still no call back. I thought companies wanted to make money : Sorry i will advise many people in our neighborhood not to move forward and word of mouth is very strong for business.

AVOID! Three main areas of concern when working with PLM. 1. Poor communication I was told multiple times I would be called back the "next day" and the call never came. 2. Dishonesty Inaccurate hours recorded on invoice. New invoice sent after complaint with NO explanation. 3. Poor Customer Service Came back out to fix work that was not done right the first time, and after completion sent another invoice. Called to discuss new invoice and employee seemed disinterested other than to charge me.

We hired PLM for work to be done on our front yard. It took a month to get someone to come out and see us, which we were fine with. Our thought was - If they are good, they will be in demand. Blake Melby came out to our place and spent half an hour talking with us on what we were looking for. He seemed quite knowledgeable and confident in his company's abilities - he gave us a ball park estimate of $7,000 to $10,000 for our job.

When we set up our appointment initially, we were told that our type of job wouldn't require a design as it was relatively small, however, Blake suggested that we do the design (and that it would cost us $300 to begin and $300 once they delivered the design, with any number of iterations to make us satisfied). This amount would then be put toward our installation if we decide to move forward.

We requested 3 quotes based on budget - cheap, mid-range and splurge. Within two weeks we received only one design which was way overpriced ($20,000) and was asked to pay the remaining $300. The design that was provided was definitely not worth $600 to me as a paying customer as it did little to modify the footprint that was on our yard and even lacked measurements that may have provided some value.

When we asked for actual measurements for each section (in an effort to reduce cost), we were asked to use the scale on the design! Post payment of our $600 it has been a nightmare to get responses for any changes/information we are requesting to the design in an effort to get costs down to something manageable. It honestly seems like the business model for PLM is the $600 design fee and they have no interest in actually helping customers fix their yards. Based on my experience thus far, I'm really not inclined to give any further business to PLM Landscaping.

I first dealt with PLM back in 2013. They were very professional and did an amazing job. I have another project in mind and they were the first business I thought of. I would absolutely recommend them for any landscaping project you may have.

The good: Great job providing what I thought was a first draft of plan layout after collection $300 The bad: Very hard to reach and horrible follow up. I guess meeting 3 times to work out the details was too much for them. We are very disappointed as I saw examples of very good work, but I guess it is their way or no way as I have been waiting over a month for a contract with the updates that I requested.

I realize it is the busy season for them, but there was no setting of expectation about when they would be able able to deliver. I heard tomorrow or Monday after each meeting, but there was no follow up contact. Which is too bad as we were serious in moving forward. Apparently they didn't think so.