Basics Landscaping

Once again I need to rave about Basics Landscaping. I have used this company for many years for all my landscaping needs. In the past, I have had a deck built, a patio and paver walkway installed, flower beds placed and last year a pergola was built over my patio. Just today a new project was completed with the installation of my paver driveway. I absolutely love the design and appearance of it.

As in the past, I am totally impressed by the professionalism of the crew, the precision of their work, their work ethics, the way they clean up, and all the extra little touches added to make the project perfect. The office staff has always and continues to be attentive and respectful to callers. Jay and Michelle have excellent design capabilities and can completely envision what the customer is trying to express. Theresa tries to accommodate customers' schedules and personal situations when working on the calendar. There is no better landscape and construction company around. Great job once again.

They send their crews to cut wet lawns after heavy rain leading to compaction and mud everywhere. Also, not to mention their workers are lazy who do not take leaves from property edges else blow them on to surrounding lawns. Not a lawn professional trade.

I do not use this company, however am new to the neighborhood and am searching for companies. But for sure will not sign up with this one. Reason: multiple times the staff has been notified to STOP BLOWING LEAVES OVER TO MY SIDE. The staff has gotten verbally aggressive towards myself and my husband and even cursed us out in Spanish. I do speak Spanish so I know.

Then Debbie at the reception desk has been notified, instead of notifying her staff and telling them not to do that she wants me to provide video proof. After the phone and weeks of watching this same work ethic continues. So to me that's a company that does not care about the neighbors who do not use their services. This can cause issues between neighbors themself.

Which of course we did not cause it's not my neighbor doing anything it's the company he hired. So I have attached photos of the staff blowing the leaves back onto my side AFTER management and staff both have been notified. I have 1 tree in the front where these leaves are. And it has no leaves. I also added a picture of my backyard that has a tree but no leaves HOWEVER magically there are leaves that were not there this morning. They blew it over a 6ft fence, so that is deliberately done. So thank you Basic Landscaping for not listening to a potential customer.

I had pavers installed around the pool and it came out beautifully! Jay and Michelle were very helpful with the selection of the pavers etc. The entire staff were amazing.professional.caring.on time.creative. I would highly recommend Basics Landscaping! Service: Stone masonry

For the last three years every year I try a different landscaper to do my spring and fall cleanup by far this is the best service I've had since moving to Melville. The owner Steve told me they would be at my home on Tuesday morning at 10 o'clock and they showed up exactly at 10 o'clock. They spent several hours cleaning my lawn, shrubbery, the hedges, the backyard, repaired my sprinkler and even sodded damaged areas. I cannot believe how great my landscaping looks.and they were reasonably priced. I rarely leave reviews, these guys deserve the 5 stars

I can't say enough great things about your services this winter! The guys have done an EXCELLENT job clearing my large courtyard driveway! Worth every single dollar. Thank you for putting my family at ease during these winter storms. Recommended Basic Landscaping to a ton of friends already!

We recently had our home remodeled and our landscaping redone in the front of our house. Jay, Diana and the rest of the staff were very polite, accommodating and informative throughout the entire project from start to finish. We have already signed up with them to service our property weekly. I can't say enough.

Basics Landscaping takes extreme pride in their work and does an immaculate job, glad we discovered them and will continue to use them moving forward for our landscaping needs. I highly recommend their services, our property is gorgeous because of their highly knowledgeable staff.

About 11 years ago, I used Basics Landscaping to redo the front of my house. We were so happy with the results that we decided to use them again for the back yard patio. I can be a tough customer and I usually do not use social media, but wanted to recognize this company and its employees. Michelle, who is one of the owners, has been handling the administrative end for us and she has been professional, precise, informative and quick to respond, when asked. Jay, who runs Sales / Design and is basically the Project Manager, is OUTSTANDING and was the original PM 11 years ago when I used them the first time.

He doesn't miss a single detail, and treats the project as if it were his own property. He is regularly on site, and patiently listens to my numerous comments, with respect and concern. My two Foreman (Herman and Frankie) are also professional, responsive and great at what they do. The crew they have working with them is a hard working, neat, respectful group of guys.

I really cant say enough good about this company. They have treated my home as my home, and not as a "jobsite". They will not be the cheapest estimate you get, but I can tell you that they WILL BE the most thorough and deliver far beyond the many details that they say they will. Give them a shot, leave your worries behind, and watch the magic that Jay and his crew leave behind when they are finished.

DONT ever use this place. The most unprofessional experience I have ever encountered, plus terrible customer service added to the insufficient knowledge about outdoor products. I paid Farah $500 to provide computerized designs for my backyard. Obviously, I also wanted to see what they could offer as far as construction, so I asked about stones, bbq, etc for the backyard.

They were quick to send a 70k proposal, and when I asked for a contractor to come so I can discuss the project, they said they only do this after you sign the proposal (what?, no thanks). After going to see them twice, and not being satisfied with their products, and being told incorrect information about outdoor stones about quality and price, I sent a courteous email that I had gone with another company.

She told me this was "an unprofessional rude joke" and proceeded to go on for two paragraphs about how I was going to ruin my backyard and how her company was sooo much better and to send her pictures of my backyard so they can see the disaster after and show their customers these photos, all without knowing who I went with. After responding to her how unprofessional this was, she sent 3 more emails of incoherent babble claiming I was wrong, making the wrong decision, how I used them and wasted their time and mocking me.

I was shocked at how these people talk to customers and even more shocked the owner allows their employees to talk to prospective customers like this. I was kind of on the edge about them given their negative reviews, but am sooo glad that I did not go with them, I caution others to not make the same mistake. Oh yeah, she then told me I was gullible for believing in Google and Yelp reviews, and I should be reading their customer reviews posted on their website.lol. OK! Horrendous company, look elsewhere. UPDATE - I just read the owner's comment, hillarious.

So it wasn't Farah and it was some "other representative." Funny thing is the owner "Michelle C" was copied on all these emails between Farah and I, and she never stopped the "other representative" from sending those emails either, or directly apologized once to me on email. More proof these guys just lie.