Tough Turtle Turf

Installing artificial turf through Tough Turtle Turf has been an absolute nightmare. The idea was to reduce maintenance of my backyard and keeping a good looking yard year around, but shortly after installation, grass and weeds have ran rampant, and now I am having to maintain both. It looked great after initial installation, but 2 months after, the yard looks horrible. When contacting customer service, they stated..they are not able to assist, and recommended for me to use Roundup as the solution.

*ill post more recent pictures shortly.

From sales to scheduling to install, we were kept informed, and our questions were answered. we no longer have dead grass, bare spots, or muddy paws here in Frisco, Texas. We found an issue on the second day of install and the project manager resolved it immediately.

Price was very fair and the quality of work is awesome! We had a nice sales man who kept us in loop throughout process. Very happy with the finished product

I am so happy with how my lawn project turned out with Tough Turtle Turf! Lucas was prompt for our appointment and quickly and easily gave me an estimate that beat the others I had received. He was very cautious to be Covid safe, and set up quick and easy financing with no interest for 24 months.

Greg and his installation team were here a couple of weeks later (a timeline that also beat the other quotes I had received).

They were so professional and quiet, we almost forgot they were out there most of the time. They finished up on time and left everything spotless. I highly recommend these guys if your yard needs help. I am calling them back now to help with pavers!

I called for a quote and was able to get someone to come down 4 days later. Brian came and explained everything to us, drawn out a plan and got us applied for financing. It was the simplest thing I've done. We got a date and the guys took two days to complete. The guys who did the job were nice and when I wanted to change something they got it done right away. They did a fantastic Job. We got half pavers and half turf and they installed a fire pit. we had a small space to work with but they made it look amazing.

I am so happy we went with Tough Turtle for our backyard! After months of fighting to keep my grass alive and dealing with non stop broken sprinkler lines, I finally caved. Jeff was at our house within a week for our consultation and he was great! He explained in detail every aspect of what would be done, how long it would take, and issues that could arise(there were none!) and had a sample to look at and feel so I knew what we'd be getting. 2 weeks later we had our beautiful new lawn installed and I couldn't be happier! Jeff and his crew were professional and worked very efficiently, finishing in just one day. Plus, we got a very strong approval rating from our dog and 2 year old so it must be good

We are in love with our backyard, it looks phenomenal! Tough Turtle was very thorough and informative during our consultation. We decided on their cool blade turf, pavers, and a firepit. Roberto and his crew were on time and had our yard finished in 2 days. Great group of hardworking guys and they did an amazing job. Our Newfoundland is loving her new yard and loves rolling around in the yard. We can't wait to host our next family bbq. Tough turtle is Newf approved!

These guys are true professionals! My church, Chula Vista Bible Baptist Church, received 4 quotes from different Turf companies but Tough Turtle Turf won us by a long shot. Jeff wrote us a detailed proposal and took time to explain the process with us. He was very patient with us and ensured us we would get an excellent product. Once the crew arrived they got straight to work.

They were fast but detailed in everything they did. Jeff led his team to make what was once a dying grass area to a beautiful turf that made our church property look more appealing and kids can run around and play safely! They even installed a new drainage system to help with puddling issues we had when it rains in that area. Again this is a 5 star product and I recommend Jeff and Tough Turtle Turf to anyone who needs this kind of service!

We just had our new Tough Turtle Turf lawn installed yesterday. We are thrilled with the results! The entire process was easy and non-stressful, from initial consultation with Jeff, scheduling the install with the office rep, pre-install site visit with Project Manager Greg, and great work done by the crew. We opted for their tough, durable, plush, pet-proof, cool blade turf and had gopher mesh installed as well.

We don't have a "before" picture to share with you, but you can see two "after" pictures. Before there was mostly dirt and rocks and now there's a beautiful lawn. No more failed attempts at growing sod -- hooray! Can't wait for the grandkids to come and play on it! The best part of this experience was hearing my husband say "I don't need to mow, rake, water or fertilize this lawn anymore!!!"

We worked with Peter Michaels and we couldn't of been happier with our whole experience. Peter was available through text or his cell at any time we had a question. They were very fair and reasonable in their pricing, and there were no hidden surprises or charges. I can tell the quality of the turf in comparison to others I've seen is superior. The crew installed it perfectly and finished earlier than anticipated. Everyone observed CDC protocols regarding the pandemic. It's nice to deal with a reputable company that backs their product.

I was impressed from the start. The salesman, Brian Ludwig was professional, courteous and On Time. He was very knowledgeable about the turf and left me excited about making this improvement to my home. When I purchased the house 5 years ago I had new sod put in the back yard... but between the gophers and my dogs, the yard basically became a mud pit. Brian got me set up with gopher mesh to keep the gophers away and a pet friendly turf. I couldn't be happier with the install and how it all turned out.

After looking for a company to do my yard, I decided to go with tough turtle turf because Brandon was so knowledgeable and attentive. He made the whole process as seamless as possible and we were so happy with the final product! I would recommend Tough turtle turf to anyone not only for their customer service, but quality. You definitely get what you pay for!!

Hired TTT to add turf to my front and back yards, a putting green, DG pathway and expand parking. The quote came in on the high side of the bids I got, but still well below the highest. I went with them because I was assured they would stand by their work and their product. The only negative I would say is the design process. I think that an improved process up front would have eliminated some issues later on.

That said, this was a complicated job and I am thrilled with how things turned out. After the initial job was completed, I had a few concerns. I reached out to Greg and he assured me they would fix any issues until I was satisfied. Most businesses these days would have either not called back or argued the issue. Not TTT. They spent 3 extra days making sure everything was perfect. Do yourself a favor, go with these guys - you won't regret it.

We just had Tough Turtle landscape our front yard and we're very satisfied with the results. Our yard has been dirt for years and we finally had it updated. I was so impressed by our salesman Bryan Davis from day one. He took me step by step on the tear out and installation of their products. We walked the front yard, measured it and came up with a design we liked.

He broke down costs for the individual aspects of the project and various ways to reduce costs. Bryan showed up on time, wearing a mask and social distancing himself which we appreciate. He followed through with all promises he made during the initial sales visit at our home. On the both days of the two day project his installation team arrived on time and wearing masks.

The guys were very thorough and reviewed the plans prior to starting to make sure they understood what I wanted done. Bryan also arrived that morning during this last walk through in case I had questions or concerns. The installation team were incredibly hard workers who did not take any short cuts and went above and beyond my expectations. At the end of the job they walked the yard and collected any debris from the installation, even cleaning an adjacent hedge row where some dirt had collected during day ones clearing stage.

Our yard looks a 1000 times better and I regret waiting so long to do this. We highly recommend Tough Turtle Turf and you should ask for Bryan Davis, you won't be disappointed

Tough Turtle Turf was amazing everyone was so helpful and the guys did a great job they showed up on time and did everything they said they would. Vincent took the time to listen to all of my concerns in the sales process. I wanted it to be done with no issues or overseeing and the guys did great. Everything looks amazing.

These people do work the right way, with quality products. Very pleased with my yard!

This company is awesome! I made the appointment and from that moment forward everyone was on time! I even got phone calls advising me of progress! Professional to the MAX!!! Better than that the product looks and feels amazing. I am so impressed that they understood we have dogs and what needed to be done for the odor. Our last company knew this too, but did not prepare the ground for it.

Brandon & Greg were awesome. The yard looks amazing! They put in gopher mesh and so far it’s kept gophers from coming up through the turf. It was a big job and their whole team worked quickly to get it done. We kept a small part of our yard real grass for our dog and the turf looks a million times better.

Do you know what is better than a company that does everything right every time? A company that is willing to fix something when they make a mistake. My neighbor and I decided to put turf in both of our front yards and after MANY consultations we decided on tough turtle turf. They were not the cheapest quote nor the most Expensive we had received but they were the one we felt the best about. Brian Scott was our sales rep.

He was knowledgeable and courteous

However the day the work happened things got a little rocky. My neighbor texted me that it looked like the grass was facing the wrong way. (There is a right and wrong side to turf) they had the wrong side facing the street. We called Brian to express our concern and I hurried home to see for myself. Soon after I arrived a foreman arrived and told us that some homeowners like it facing that way so that the best view of the grass is from the house.

At this point the grass was already cut and 70% installed so we decided to trust his judgement. After staring at it for a couple weeks and seeing the ugly side of the grass every time I drove up to my house I decided to research whether this was truly a common way to install it. I found, to no surprise, that most companies install the grass to face the good side towards the street for curb appeal.

I reached out to Brian and let him know how I felt about the grass. Within 5 minutes of receiving my email he called me and told me it would be taken care of and that Kai would be calling me to come see the project and decide what needed be done. True to his word, Kai called me the next day, came out to see the project and immediately scheduled a crew to come out and re-do the job in both yards at their cost.

So of course it would have been nice if the job had been done 100% right the first time around but Brian and Kai took great care of us and our yards. A mistake was made but they made it right with no attitude or complaint. I would recommend tough turtle turf. You can rely on them to get the job done right.

I can't say enough about these guys. They have defined customer service. I had my back yard replaced with their turf and had some burning issues due to some windows in the rear of our house. The whole team at Tough Turtle to an individual did not want to give up until we figured things out and made it right. When the left after everything was done and looking great the last thing they said was call us back in if you need anything. The real test of great customer service is when things are difficult. These guys passed. Thanks again.

Great job from start to finish. So nice to do things right the first time! Highly recommend this company. No games, no delays, just the right service and the right price the first time.

It's so hard to express the joy in my families heart! The new driveway is amazing. This summer we had a massive amount of work done on our home. It was a nightmare with our solar, insulation, and more. Thank God for #Toughturtle they are wonderful and I wish we had known about them long ago! They are so professional and did everything they said, at the price, on time and left us with a new feeling about contractors! "There are a few great and honest ones out here", and Tough Turtle is one!

Absolutely stoked!! I had Tough Turtle come out to give me an estimate on my front yard. I just couldn't keep up with the work on top of everything else life throws at me and the family. I went with them because of a few reasons. First, their products actually functioned better and had better spring back when walked on, which is my top priority. If I'm going to invest in my home, it's surely going to be a product that does its job greatly and doesn't change its visual over time. Second, it had a lifetime warranty. Third, and most importantly, the company is local and family owned.

I don't like to give my money to corporate companies if I can, I like to keep things close to my community, and these guys made me feel like such a part of the family that it was an easy choice all around. By far the best value for my money when I factored all the variables into consideration.

We are extremely happy with our new lawn. We shopped around quite a bit and this product is perfect. Lucas and Kai were great. They answered all of our questions and there was no pressure. Installation went off without a hitch... We got everything they promised.

We were having tons of issues with our grass staying alive with all the rabbits and gophers that keep popping up and destroying it, not to mention my dog digging holes making matters worse! So my wife and I decided to go the Turf route. We called a couple companies and got a few bids but Tough Turtle Turf was by far the most professional and friendly.

Not to mention they had the best quality turf out there with the longest warranty by a decade for the best price! They got us on their calendar and the crew came about a couple weeks later. The crew was amazing and knocked our backyard out so quickly! They showed up on time everyday and worked so hard. Now we love or new backyard and never have to worry about it getting torn up again! Thank you Tough Turtle Turf! I recommend them to anyone!

We happened to have the owner come to our home for an estimate for Tough Turtle Turf. We liked him very much and he gave us a fair offer to install the grass. Our experience with the company was excellent. They came on time, four men worked very hard to remove the old grass and prepare the surface for the Turtle Turf. They were efficient and neat. The project was completed within two days. The quality and warranty for the product we selected is excellent. I would highly recommend doing business with this company.

I was looking to put in some turf for my front yard and back yard. Brandon, came to give me my estimate. After discussing what I wanted I ended up doing some desertscape for my front yard and artificial grass for my back yard. Brandon listened to what I wanted and my ideas and helped me design landscape. I was happy with the price, service, and product. I recommend given them a call. They also have a lifetime warranty, which was a huge deal for us.

Thank you for my beautiful new yard! I recommend this company for price, service, and quality of product and installation. I had my rock yard replaced with turf, and it is like a new home. Thanks!

My back yard needed a make over badly. I searched for options that would be practical and save me money in the long run. I came across Tough Turtle Turf and that's exactly what I got! A great price and a beautiful new yard that needs little to no maintenance! I'm so happy with how smoothly everything went from start to finish. Tough Turtle Turf is a great company and I definitely recommend them!