Diaz Group

DO NOT USE DIAZ! Their performance has dramatically decreased the past two years. We have a 16 unit condo building that they started service in for winter 2018-2019 and were fine that year. Their service was inconsistent in winter 2019-2020, where they would do the bare minimum and often not even clear the areas they were contractually obliged to perform. This winter 2020-2021 has been even worse where they haven't even shown up for over half of the snow events, albeit we haven't many to date.

Short story: Foreman accused me of lying about something they broke and this project is still unfinished nearly five weeks after work begun. The project involved leveling the patio, which had sunk, and reconstructing a retaining wall, which had also settled. In order to fix the patio, Diaz had to move our hot tub. First, the retaining wall was not done correctly--their rebuild was shorter in height than the wall on the other side of the patio stairs.

After this was pointed out to the foreman, they sent a crew over a few days later to even out the retaining wall, which looks good now. However, they still have not returned (four weeks later) to clean up the mortar and other stuff which is splattered all over the patio bricks. The other issue was that they damaged our hot tub when they moved it. When they came out to repair it at first, the foreman accused me of lying about the hot tub being broken.

I told him that I did not appreciate being accused of dishonesty. They attempted a repair, which failed. They told me they needed to order a part. That apparently took 3 weeks. The part was installed and the repair failed. We then had another wait while they figured out that they needed to hire a professional to do the work. After a few more days, the hot tub was repaired and now works correctly. However, their contractor left trash all over the place.

We are still waiting for the crew to return to finish cleanup, over five weeks after the job was begun. The only good thing has been the communication--their representative has consistently been responsive and apologetic for the issues, but this doesn't change the fact that the workmanship has been poor and the job has taken far too long to finish.

Diaz Group did an excellent job and was at my building right away for snow and ice removal. We live on the corner and have a lot of pedestrian traffic, so snow gets compacted into ice quickly and past service providers left behind a considerable amount of ice from the compacted snow. But Diaz Group got it all cleared away. Will definitely use their services again!

I called to get a consultation I was asked to provide my address and never received a call back. Waste of time.

I set up an appointment with Diaz Group to get my Association's lot assessed for snow removal. I received no call from them and had to follow up with them. When I called them, they tried to get the agent to get out here later today. I informed the office assistant that this was my only day available. The agent calls me back and asked if he could come out tomorrow despite the fact that I'd already them that I wasn't available.

I don't know what this company is doing, but they're not talking to each other. If they can't even do that, I certainly wouldn't trust them with my snow removal. Pass.

Roberto Diaz and his team did a tremendous job on our backyard patio, walkways, and steps. Roberto provided us with a very thorough estimate at the start and listened carefully to what we envisioned. He and his team worked diligently and delivered a knockout backyard -- worth every penny spent. Further, Roberto is an exceptional person; we felt we were in good hands and that he understood what we wanted and knew how to get us to the goal. Very nice people and we highly recommend this company.

They never showed up for an appointment for a quote. Never called or emailed despite the fact I confirmed the appointment via email. Called and they asked me to reschedule. No respect for people time.

We consulted a few landscapers for landscaping our basic Chicago backyard. The others were slow to respond and unreliable, but Raphael responded immediately and with gusto! He worked with us in hours that fit our schedule. He took photos of our yard and created a digital visual for us to consider. He showed us tree examples on his tablet and listened to our long term vision.

He was extremely respectful and a pleasure to work with. He dealt honestly with us saying it would take 2 wks before work could start, and in 2 wks it did! What I thought would take 5 days his crew got done in 3! And it looked exactly like the digital shot. They were tidy and complete. And their quote was the best of all. Additionally our neighbors noted a new mark on their garage the day work started. Raphael and his guys did not think they caused it but fully repaired it anyway, no charge. The neighbors were delighted and so were we!

After reviewing several bids, we decided on Diaz Group because of attention to details on the initial visit, helpful recommendations, and it was a one-stop shop for various related services. Initially, our back and front yards were disasters, several months after we had moved in. The small back yard had four mulberry trees (messy!) and overgrown grass and weeds, and our front yard was an overgrown grass and weed patch.

Our goal was to have a beautiful back patio with side planters and a tree, as well as front yard with a mixture of hardscaping and low maintenance plants. We are happy we followed the advice of removing the mulberry trees and replacing them with one tree. Additionally, our Diaz rep, Rafael, recommended a small tree for the front yard, which was a nice touch.

Unlike the other landscaping companies we researched, Diaz Group provided the tree removal and planting services. Also, this company had the most variety of drainage solutions. The underground drainage along with leveling out river rock under our deck were a perfect fit for us. We initiated the bidding process late in the season, so Diaz was booked up for a few weeks, which we completely understood.

I also thought it was a good sign that they were busy because it meant that Diaz is an established company. The process of finalizing the proposal was convenient because we did it between email and phone communication. Rafael was very responsive and very attentive to details. As promised, his crew came on the scheduled date and time and worked efficiently.

The extensive project was done within five days. They did exactly what we discussed in the proposal and were also professional with feedback. Upon review of the work and invoice balance, we noticed that a couple of bricks were loose. We called the company to ask them to secure the bricks, and within 1-2 hrs., they came and fixed them. Now, that's customer service!

I should also mention that I had positive interaction with the office staff both on the phone and in person. We received so many compliments from our neighbors too! Also, a family member asked us for the Diaz contact information because she may also use their services.

We have nothing but fantastic things to say about this landscaping company. Not only are we proud to support a local neighbor, but they are professional, have great customer service, and hire quality workers. We had them install UNILOCK interlocking pavers in our parkway and could not be happier. They are used by many of our neighbors for their hardscape installation and we are pleased to have gone with them.

I have used this company for at least 10 years, but when I've tried to discuss their service or a change in service, they just blow me off. I find the owners rude and arrogant although the guys who show up to do the work are just fine. I've asked them to not fertilize my backyard because of the reactions by my dog and cat. They just ignore me and charge me for it anyway. This year I'm looking for an alternative.

Mr. Diaz & his team were on time, very professional and accomplished the job that single day. I had the front yard cleaned/landscaped as well as my backyard. Both yards were covered in dirt, and rocks, and broken glass (this was a foreclosure property we purchased). The group cleaned the soil and installed new grass. My husband and I are very happy with the work they did and will use them again.

I did not have a positive experience with this company. Their secretary was rude on the phone and unprofessional. Their service (basic landscape/yard maintenance) was sloppy at times (say they will correct something, but never do anything). When trying to sort out these concerns with the owner, rather than apologize, he acted offended and was rather difficult to deal with. Ultimately, it was not worth the hassle so it was decided to discontinue service.

I would not recommend this company to anyone. I would give ZERO stars, if that were an option. Diaz Group can keep flagging my reviews for removal, but this is my opinion based on my experience. If they don't like it, they should have treated their clients better. Wah.

I give them five stars, they did all that was promised and where right on time. I had them take away dirt and rocks, then put in my new lawn and they explained exactly how to take care of it, three weeks in it is looking very nice.

Simply from an accounting perspective, I appreciate how quickly invoices are produced and that everything is sent via e-statement. Rafael and his team have been incredibly responsive thus far - and I hope the remainder of the wintry snow season goes as smoothly as the first many weeks.

I also have hired Diaz Group LLC. I needed a patio and a walkway done. From the begining I was impressed with their knowledge and expertise. I scheduled an appointment with their office and was somewhat skeptical because most contractors are either late or they tend to miss appointments. I met with Ralph (one of the owners), he showed up right on time and he explained every detail of the process of how they work.

I agreed on the proposal and signed up, both me and my husband felt very comfortable with the price and the presentation of the proposed work. The work went smoothly and everything was done according to the plan and every evening when they finished for the day they cleared and cleaned any dust or debris from the work area. When they completed the project they explained the maintenance steps on the paver work and we went over the invoice and settled the balance - there was no surprises or changes on the invoice.

I would highly recomend using this company as they are great to work with and very dedicated and they have staff members that are nice and you can communicate with them fluently. Keep up the good work, Thanks Guys!