Fort Worth Custom Pools

Critical: Professionalism Know someone who purchased a pool. Scammed her and said they couldnt finish it and that was it. Lawsuit time.

We used Fort Worth Custom Pool for maintenance or repairs for the past two years. They are actually the company who put the pool in. Every time we had a scheduled appointment, the appointment was either canceled, no show, or called with an excuse. The service man always treated me like I didn't have a brain and was put out having to come out for a paid service.

We always paid in full at the time of the service. We were billed for our last service after the check had cleared. The office receptionist seems to be unorganized and over her head with her job. Stay away!

Glenn Bullard built the pool 32+ years ago at my parents house. After having a different company re-plaster, they have simply wanted to contract Fort Worth Custom Pools for ongoing maintenance. However, echoing what several reviewers have said, after multiple attempts contact someone- they won't even call us back. Lesson learned after reading several other reviews- don't chase a company to give them your business.

Please take your business and money else where! The reviews are true! This company does not care for your time and apparently does not need your money. I had an appointment at 10 am. First red flag was no one called days prior to confirm like most companies would. No one showed up my property or even called to reschedule definitely will not have my pool built by them! Very unprofessional

Glen Bullard will make sure he has done his best to build your pool even if it requires him to cut bricks on a Sunday! Great experience!

We moved into our house three years ago, and it had a builder grade generic pool that was at least 20 years old. The house had at one time had foundation issues and the pool had three large crack repairs. In addition, the plain blue tiles were coming off several at a time, and the white plaster was streaked red and black from age and algae. I called out Fort Worth Custom Pools to do a complete refurbishment of the plaster, tile and the pile of rocks I think the previous owner had called a waterfall.

I cannot express enough how great a job John Ogburn and his crews did in totally transforming that old eyesore into a beautiful backyard oasis! His crews were hard working and truly bent over backwards to make every detail exactly what I wanted. They worked with me on all the deco tile placement, let me place the cool little glow-in-the-dark tiles on the steps, and custom stacked and packed the new waterfall to make it a truly useable and beautiful addition to the pool.

The plaster crew worked through Saturday and Sunday to make the PebbleTec plaster absolutely perfect. Right through to the end John kept in touch and made sure I knew when and where they were on every step. To go from a backyard that was something I had to maintain because I didn't want it to breed frogs and mosquitos to something I look forward to coming home and relaxing and swimming in is beyond words.

If you have any desire to have an affordable pool built well and in a reasonable amount of time, I would recommend this team. They have taken care of us and we were very impressed.

We were planing to build pool in our new house. Call them to schedule site visit, meet with designer on site, provided everything he needed right away and told him we need to build this right away. It's been 4 weeks since then and not a word from designer. Made several attempt to call him but he always out of office and promise me to send me something as soon as he gets on office. Sometime he doesn't even ask my name when I call so I know he is just giving me standard answer.

If they do this during design stage, think about what they will do if you give them contract to build your pool. Try to get hold of owner but they are alway on job site also. Lost my $75k bussines

We had this company build our $55,000 pool. They we slow to start the project. They sand-blasted the windows on our new house, and the tried to claim it was not them. They completely forgot to install our glow in the dark step.markers, only to try later with a hand tool. Needless to say it looks terrible. The skimmer leaked and had to be replaced twice.

When the clean up.crew left, all of my path lights were missing. Over-all; a bad experience. I wish I has contracted another pool company. It would have been worth the extra money.

We just want to say that we love our new pool! Not only is our pool amazing but the whole experience was great! Everyone was very friendly and professional and they got the job done so quickly! We requested to have it done before Memorial Day weekend and by our surprise it was done 4 days before! I would highly recommend this company to build your dream pool! Thanks Again The Caffey Family