Mortimer Nursery & Landscape

For my first visit to a nursery I made the right choice. Mary and Kate were so helpful and knowledgeable. We made fairly priced purchases and didn't buy anything we didn't need, thanks to the help of their staff. Thank you Mortimer!

The original plans that my mother-in-law, wife and I agreed to were great. As with anything there are changes. We had our entire front yard upgraded to the tune of $20,000.00+. So that being said, the flagstone walk had to be pulled up because the workers didn't understand what ADA accessable is. I was having 2 major surgeries just after completion and would have to use a wheelchair.

The yard looks great with the exception of the corner of main retaining wall. It was cut at 45degree angles and not anchored. So within months it started to split. I made several calls and finally the owner Gary said he would honor the work. His solution was to water less. Needless to say that wasn't the answer. A month later he was out again. Said it was our fault and left.

After almost 2 years later I can physically pull the stones off and there is a 2+ gap. I would NEVER RECOMMEND Mortimer's for landscaping, they don't stand behind their work.

Seems like they have nice, healthy plants, and a good selection. Prices were a bit higher than some other nurseries, but the plants looked bigger and healthier. They have some sort of system where you get points with each purchase worth about 5% off your next visit.if you save the receipt.

I really, really wanted to like this place in Prescott but I felt underwhelmed. The place seemed understaffed and the quality of plants was okay. No personal attention in helping us select trees. Areas felt poorly marked and stocked. Not a lot of attention to detail. It felt like more focus was on the landscaping than the nursery. The landscaping did have a nice selection of landscaping rocks.

Will NEVER do business with Mortimers Nursery EVER again. My wife and I purchased almost 4000.00 worth of trees/shrubs and flowers from this Nursery. But before they could deliver our water Well pretty much dried up. Unable to adequately water these new trees, we tried to have the purchase refunded. But Mortimers refused to refund us and gave us a store credit only. (We had to buy a 2500 gal water holding tank to help with our weak Well production) So we changed our order to 5 trees instead of 8 and had some landscaping rocks delivered instead.

We were told at that time that we still had a 300.00 credit. They assured us that when they delivered the trees they would, at that time, run our drip system to our new trees. But when they got to our house the landscaping techs told us that they were never told (and it wasn't on 'their' receipt) to run the drip system to our new trees and they'd have to charge extra.

They also said they'd have to charge extra for the supporting poles. Plus the trees they delivered were NOT the ones we had picked out. They told us we owed them more $$ for the extra services that we were told would be part of the services. We paid what they said we still owed, but rest assured WE WILL NEVER DO BUSINESS WITH MORTIMERS EVER AGAIN.

They lied, stole and cheated us out of almost 400.00. I highly recommend taking your business to any other nursery. RUN, don't walk away from Mortimers Nursery. They are RIP OFF artist.

My first time there, Super friendly, helpful & genuinely cares for all their rooted friends. We bought a big live pine tree instead of a cut Christmas .

I have been in the landscape and tree service business for years and I regret letting Dorn Homes convinced me to use Mortimer's for our landscape as at that time they were the designated landscaping company for Dorn Homes in my new division. The quality and attention to details was horrible. The owner became very angry with any complaints and even blamed Dorn Homes.

After a while they would not return my calls and when I walked in, magically the owners were not available but I am certain they were upstairs in the office screening the requests. We had to hire another company to make it right. Certainly not worth the thousands of $$$ and headaches. Do not recommend this company!

Very unsatisfactory experience. Let's start - the staff was very nice, but. I obtained a quote for some product over the phone from Gary, when I got to the store, which is an hour away and over mountains the price was suddenly 8-% more. I also needed to rent some help since the product is very heavy and I would need to make two trips. The first trip went without a hitch, when I came back for the second load - for which I had called ahead to make sure it was still there - the product had been sold out from under me.

So I had rented help again and had nothing to show for it. My rented help cost me $150, and Mortimer was unwilling to make any kind of adjustment for my added expense and time. Apparently their desire to keep customers satisfied is non existent and they are only interested in the bottom line. I will never go there again and will recommend to anybody I know to do the same.

Needed to pick up a large amount of starter soil for some garden beds as well as straw and some organic additives for the soil also pick up a nice tree, they have a helpful and friendly staff as well as a fairly good selection of plants and trees. I will be back. Update: The straw bales we purchased were for use in building lasagna style garden beds, well it turned out they were a bit heavy on seed still in the straw, I am guessing that it is oat from the look of it, but I will say we tried going to another source after that and it turned out to have even more seed. We will use it to our advantage and just chop and drop it as it grows feeding the favorite plants.

I shop at Mortimer because, like most locals, I enjoy supporting a locally owned business. I generally didn't mind the above average prices because I felt like it was worth it to go local. Unfortunately, I will not be continuing this policy after the customer support disaster I experienced today. I had a delivery confirmed of some landscaping material.

After being 2 hours late and still without my delivery, I decided to call and inquire as to what had happened. It became obvious that they had completely forgot about the order. I was obviously upset as I had taken time off to make this appointment. After asking for a refund, the owner refused. After asking for a waive of the delivery fee, the owner refused.

So what were my options? I was told that my delivery was on time for a morning delivery, but hey it was 12:15 when I called so who knows when a morning delivery is anymore. After one rude employee after the other, and then an agitated owner I cannot recommend this business.