Jay Moore Landscaping

Critical: Professionalism, Punctuality, Quality, Responsiveness, Value A month or so late, didn't get what I wanted for the most part and the majority is dying. No communication, not even sure he's been to my house other than the bid. Service: Custom landscape design

Jay is by far the best in town. If you are looking for knowledge, professionalism, responsiveness and quality look no further. He transformed our backyard in to an absolute oasis. We couldn't be happier with the quality and service.

We had Jay come out and give us an estimate to do some landscaping in our backyard. He started out being really responsive when it came to setting up the appointments to meet. Was Jay the cheapest quote. no.but we were willing to pay a little more because of the customer service we THOUGHT we were going to get. Well it seemed like the customer service went down the drain once he felt he had our business.

We would email him with some additional questions we had about the trees/bushes that he was going to plant.no response.we asked if he had at least a 'timeframe' on when they hoped to begin the project.no response. So we became concerned because if this was the treatment we were receiving BEFORE the project even began, we assumed that the customer service provided by Jay would be even worse after the project was done.

So if a bush or tree needed to be replaced (under warranty) I'm sure we would have just been brushed off. Our thoughts were pretty much confirmed when I read a few of the other reviews about Jay on various other sites. I think we dodged a bullet by not signing a contract with Jay, and am so glad we cancelled. Price is important to us but even more important to us is customer service.

And if customer service is important to you as well BEFORE, DURING and AFTER the project, I recommend looking elsewhere. TO REPLY TO JAYS RESPONSE: HERE IS THE EMAIL I SENT HIM TO MOVE FORWARD: Just let us know what the next steps are.we are ready to go! Let's make it happen! JAY'S RESPONSE TO MY EMAIL: I will do a utility locate today. leave the gates unlocked until all utilities have marked People did come out and do a utility locate in our yard.

So if Jay wasn't 'sure we were going to move forward' why would he do a utility locate? As far as signing a contract with Jay, we did not sign the final contract because he wouldn't answer our questions, I think it would have been pretty stupid to sign a contract with someone that won't respond to questions.

Contacted to give me a quote on a project, after coming out and assessing things he told me he would get an estimate to me. I called a few weeks later and was told that he was still gathering some things. That was June 2020 and here we are almost a year later with no further contact. If you are going to ghost your potential customers then I'm not sure how you can run a business.

Jay always does phenomenal work. You will usually be able to talk and design with him directly - and he responds instantly. He brings so much experience to the table, and is one of the best landscape designers in Omaha. His landscape team is extremely professions, which is why you'll come to trust them on the spot!

I would like to thanks Jay Moore Landscaping for making my patio area so much better and beautiful than before. My patio area was mess and Me and My wanted to make it look good and useful at the same time. I came to know about Jay Moore Landscaping and contacted them and they understood my requirements perfectly did transformed my patio area exactly how I wanted. So, thanks to you guys and I would highly recommend this landscaping design company to others.

Actually I hate to write this. We love our landscaping, our outdoor kitchen, and our patio. But the customer service SUCKS. Jay will not call you back for weeks, promises a date to come out and doesn't show. I've been calling and texting everyday since May 21. No response whatsoever. I've spent thousands of dollars and like what I've received but don't need the stress-going elsewhere from now on.

I would recommend Jay Moore Landscaping without hesitation for any and all of your landscaping needs! Our backyard used to flood with rainwater due to bad grading and Jay suggested in ground drains and other terrain and landscaping changes which remedied our flooding issue! He also personally followed up throughout the job to ensure the work was completed properly and to his high standards. Now we can enjoy the rain without worrying about it flooding our yard or basement!

Reasonable cost, accurate estimate. Exceptional design, based on talking with us. Got an accurate sense of what we liked and delivered. Knows his trees and plants. We've used Jay Moore more than once. Would return in a heartbeat. He stands by his work. One time, we lost a tree. He came right out and replaced it. It's now alive and thriving.

Jay has done a number of jobs for me. He pulled out old rose bushes and shrubs, clearing out the previous home owners' landscaping and created a cleaner landscape precisely to my liking. He has laid sod - which maintained healthy growth, he has trimmed up trees, and he has given me beautiful design ideas. Jay is always on time, always friendly. Even when I had a serious home issue that was not directly landscaping, Jay answered my email and stopped by very quickly. I was surprised to find that he had some critical insight on that issue too. Jay Moore Landscaping is the right choice!

Jay is more than a great designer. I had a modest job in a mid-scale neighborhood. Jay gave me a very reasonable estimate and did a beautiful job. When I asked for a couple of modifications, his response was: "We'll take care of that. I want you to be happy." And then the very next day he came out to follow through. He added materials and didn't even adjust the cost. I ended up with a brilliant design and couldn't be more happy I went with Jay Moore Landscaping.