Pioneer Valley Lawn Sprinklers

I had used this company to winterize my sprinkler system. When I went to use it this spring I noticed that my Valve box was leaking. I've never used them before and will never use them again. I called to see when they could come look at it and fix it for me. And the girl said she had no idea when they could come fix it and wouldn't be able to give me a call back for a few days.

And wasn't sure when she would call back. I asked a few questions and then the owners wife got on the phone. Told me she doesn't like my attitude and to have someone else fix it. Then hung up on me. I called back and asked if I had someone else fix it will they pay for it? She said absolutely not and hung up again. Very horrible customer service. For all those in Western MA looking to use them do your due diligence and make a few more calls. You will be completely mistreated by this company.

I am so thrilled with the work this company performed. They were super accommodating to my hectic timeline (trying to manage 5 house projects at once - all of which were intertwined like a web!), they were on time, quick, professional, and a pleasure to work with! I'd highly recommend them if you're looking for a sprinkler service company and/or install. (We had a whole install done and they did an amazing job!)

They did a great job customizing a sprinkler system for me. And also did a great job cleaning up the yard. Would definitely recommend.

We had received an invoice for $65 for blowing our irrigation system out, We never asked anyone to blow the system out. Further more there was nothing to blow out, we didn't use the system this summer as we installed an I ground pool and had to break up the irrigation. This was all explained in a very friendly manner. I was told " it's our policy to automatically come back out each year " tough luck pal.alright.

Today, Pioneer Valley Lawn Sprinklers came to my house for the first time, I contacted them after reading reviews on Google. I needed them because my system was having issues, such as not shutting down after timer was done, coming on at different times then what was programmed, etc - They reviewed my entire system in detail, determined the issues (bad valves / old diaphragms, bad head, etc), I also requested an upgrade on the controller - go to a smart chip / wi-fi set-up.

They came fully prepared because I had gone over the issues with Service Reps. They were exactly on time as to what was agreed upon. Overall they (Adam & Kyle) were WONDERFUL. I would highly recommended them to anyone that needs assistance with their Lawn Sprinkler Systems - I will be keeping them on to do all my services going forward. THANK-YOU

Been with this company for many years. They do business the way it should be done. The entire staff is friendly and very professional. I highly recommend them if you need a sprinkler system.

Quote to install process and directions were seamless, great people to work with. I believe we worked with Bruce. He was very punctual. He spent quite a bit of time with my wife and I to make sure we were very educated on their products and services. No pressure sales whatsoever. He made some recommendations on what we wanted in order to save us additional money on the project. They were on time, efficient and very friendly (this includes the install crew). Everything went as expected with no issues. Will continue to work with them.

We have had a great experience with Pioneer Valley, owner Steve and his team (our system was installed in 2016). The company has responded promptly to the few service calls we have had so far (broken sprinkler heads). Winterization is a simple process. I really have no complaints and would highly recommend this company.

Pioneer Valley responded to me in a timely manner when I requested an estimate during the peak of the season. I was given a great installation price and choice of equipment and better warranty than other companies. Pioneer Valley was a family owned, and very professional company. Highly recommend.