Dan's Custom Landscapes

They have done a great job of treating my ash trees for EAB. I have also used them for maintenance on my shrubs and small trees. They did not get it right the first trip but they came back and made it right--the sign of a good small business.

Due to some unplanned time out-of-town, our irrigation system had not been blown out for the winter with freezing temperatures looming. I called Dan's on a Saturday hoping to get something scheduled in the following few days. Not only did I receive a timely call back, they agreed to come that day. They showed up and did the work, saving my irrigation system from certain destruction with 24 degree overnight temperatures coming. 5 star service for sure!

The guy who mowed our backyard broke the internet cable even after we told him to be careful with the cable area. He was impatient showed no regrets, just saying there is nothing he can do and went away. We were very upset Comment to the owner's first response: It was not the accident which upset us, it was the attitude. We understand that accident happens and it is OK.

After we found that the cable was broken, we went to talk to him about it. We asked him first what should we do and the answer was there is nothing he can do; then we requested to speak to his manager, he was reluctant to give the number and only did so after we insisted. We think such incidents can be handled better

A big thank you to Mike Hinders for helping me out. A big maple tree in my front yard got a big crack in a large limb. After calling on Saturday, I expected someone to show up on Monday to check it out. Instead, Ray and his crew showed up. We went through several options and I was pleased -and surprised- that they recommended trimming just enough to remove the damage to give the tree a chance to survive.

We're not sure if it will survive but they did a superb job of trimming and cleanup. Timely, knowledgeable, professional, friendly, and reasonably priced. What more can I say.

A big thank you to the tree crew at Dan's! We were patient with waiting to have them take care of some damage and other trimming work we couldn't reach ourselves. They did excellent work, met all of our requests and did an superb job cleaning up. Even our neighbor commented that she was impressed with their work and clean-up (our driveways are only 8' apart and they cleaned up both of our drives, raked up all debris, etc.). The silver maple looks great - well shaped and beautiful!

Ray and the rest of the tree-removal crew of Dan's Custom Landscapes were AWESOME. We had a giant oak tree in our backyard (13 ft. in circumference!) that I figured would be impossible to remove due to its size, height, proximity to our house (about 8 ft) and various power lines. The way they rigged the ropes to get the mammoth limbs safely to the ground without damage to our house, fencing, and power lines was pure artistry. Great people, awesome communication, fantastic company. 'Nuff said!

My husband and I have been very happy with the work Dan's has done for us. We have used them for our landscaping and love the plan that Stephanie created. The installation crew was professional and polite. And they showed up when they said they would! We also are appreciative to Dianne and Mike. We had an irrigation problem (installed by another company) and when we really needed help they responded immediately and got the system working. We plan to use Dan's for any landscaping needs we have in the future.

I understand that as a landscaping company, they are at the mercy of the weather. However, that doesn't excuse their poor communication. To set up my service, I requested an estimate which was sent to me via USPS and I called to get the service set up. On Feb 7th I called and left a voicemail that I would like to start service with them and I never got a call back.

I called back again on April 16th and they said that they had my number wrong in their system so they couldn't reach me but we set up service anyways. It would be weird if they got my number incorrect and they couldn't follow up because they still knew I called and they could have reached me via USPS again if I someone gave the wrong number (which I doubt).

There was either a lack of follow through in finding out my phone number, or they literally didn't call me back because they don't properly respond to voicemails. I had to reschedule my yard spraying on May 23rd because I wasn't given notice of their arrival until 9am that day and my kids' toys were in the yard. I didn't want them to spray around them, nor did I need them to clean up my yard.

They said that they would come the following week but no one came. On June 13th, I called an left a voicemail that my yard service was never rescheduled and no one called me back. Finally, today I received a phone call saying they would be able to spray my lawn as they were minutes away. I told them that I was a call ahead customer because I need to clean my lawn of my kids' water tables and whatever else they might be playing with that day.

I needed at least to know before I left for work rather than minutes in advance. I don't think it's out of the question to give someone a heads up the day before that they might be in your yard. If weather would rearrange their schedule, then they would call again later saying "due to the nature of our business, we had to reschedule". I understand that weather can and does delay yard work.

But I don't understand why I wasn't given any notice. When I asked why no one called me back regarding my voicemail from June 13th they had no response. They had no idea they had missed the rescheduling and made excuses as to why they can't go from one neighborhood to the next. I'm in Ames, BTW. If they had to reschedule, then they could have easily made that work within the 3 weeks that had elapsed since the date I needed to reschedule.

Regarding requesting a day's notice: What if I was hosting a BBQ in my yard and they sprayed without my notice? I would not be able to let my guests out on the grass as most yard servicing requires that you wait 24 hours before going back on the grass. This isn't just about wanting to ensure that I leave my yard tidy. This is to ensure that I can utilize my yard when I want to without a surprise spraying of my yard.

It should not be considered a huge burden for this company to contact people when they are about to spray your lawn. I'm sure they are great for bigger projects, but if you have an ongoing service with them they are hard to reach, they don't seem organized, they can't seem to schedule or notify people in advance of routine services.

They did a great job taking down our large maple tree. Very reasonably priced as well. My only complaint is they have taken on so many snow removal jobs that they feel it is appropriate to use a backpack blower in a residential neighborhood at 1:30 in the morning. If you have to work at 1:30 a.m. to get all the jobs done. use a shovel.

We had some tree branches that our garbage disposal service would not pick up, and Dan's Custom Landscaping was working on our neighbor's yard. I noticed they were using a large chipper and asked the employee how much they would charge to take care of our tree branches, too. The Dan's employee said it would be no problem and they chipped the cut branches at no charge to us! (Also, I spoke with our neighbor later and they said they were very happy with the work that Dan's did at their place, too.) Thank you, Dan's Custom Landscaping!