Sonoran Landesign

My experience continues to be a nightmare. They had to redo all of the pavers due to poor workmanship; they moved when you walked on them. They installed trees I told them I didn't want. There were drainage issues, as well, which killed two sets of trees and all of the landscaping on one side of the yard. The biggest problem continues to be discovery of cheap materials that have had to be replaced over the last 6 years-from drip system to sprinker heads to lines used for the BBQ (installed the wrong kind). I just had to replace the pool pump and several accessories as well.

I had originally given a very poor grade to Sonoran, mainly because it seemed as if nothing was getting done, and customer response was awful. As I see it now, most of the issues were due to current supply chain problems, unavailability of concrete for pools, not enough workers, no materials for pavers, or to make pergola. No drivers to get pergola here.

I learned patience really is a virtue. Our pool, landscape, pergola project is now wrapping up, and I am really happy with final results. Yes, there are a few issues, but Sonoran is on top of them and getting everything done. With regards to customer service, ; it is not perfect, but it is a lot better. I think many companies could do better in interacting with customers; quicker response times to questions, being pro-active in reaching out with information, making suggestions that improve project appearance and workflow. However, Sonoran really improved in customer service over thee last year, so kudos to them.

In summary, I would hire them again, and we have, as we are adding a few small add-on projects. It is hard to find perfect when the work is outdoors and you have to rely on subcontractors and city officials to stay on a timeline, But Sonoran did well.

I gave them four stars because eventually they hooked me up with Abe who was an excellent project manager. The first project manager was MIA and never did follow up on any of the emails that he was cc'ed on. The designer was responsive. He was flexible when the HOA changed their mind about some spec's. If you are proactive and stay on top of the project they are OK. The guys who are out in the field doing the actual work are good and Abe is 5 stars.

I was very happy with the design work of Sonya Saner. She listened and I felt that she was interested in my project as much as I was. I found all the workmen to be very respectful and competent. I also found Tricia to be extremely helpful when I needed plants replaced. I just wish the warranty had been longer than 120 days as this summer heat can be brutal.

We had such a great experience with Sonoran Landesign. We worked with Sonia for the design of our front yard and back yard. Her attention to detail and personalization of the vision we had for our yard exceeded our expectations. We highly recommend this company, you will not be disappointed.

Sonoran was hired to do the landscaping at our property. From the begging we had a lot of issues. The workmanship on the job is very unprofessional, almost like it's the first time they've done landscaping. The travertine was laid crooked and uneven. They've been out 3 times and it's still not right. The grill they Installed was beat up and one of there guys actually cooked on it.

A brick boarder around the grass was laid off at an angle as well, had to come back and lay it properly. 12 drips lines were buried under the dirt no plants in sight just watering the earth. Irrigation box had a leak in it the 3/4 T bracket wasn't snug Do not hire these guys terrible. the list goes on and on.

Our experience with Sonoran Landesign was absolutely wonderful. They did a fantastic job on our landscaping. We could not have been happier through the whole project. From beginning to end everyone at the company has been professional, caring and friendly. Sara (designer) worked with us to design our new backyard. she listened to our ideas at the first meeting and returned with a design that was out of this world!

The crews were not only respectful but were extremely hard workers, even in the heat of the summer. They followed the plan to a T. We highly recommend this company, they were a pleasure to work with!

Not happy that they have a 120 day warranty, in very fine print. I have their response to my request to replace dead shrubs. Happy to share with you. I asked for a few plants to be replaced before 120 days and no response to this request. Buyer beware.

Sonoran Landesign is without a doubt, the best landscaping company in the Southwest, if not the nation. From initial contact, design, implementation, adjusting to mid-project changes by my wife and I, to project completion, Sonoran employees have been polite and timely responsive to our needs. From company management and design by Travis McFarlin, account manager Tricia Radtke, and especially project manager Rob Harper and his specialized crews, the response has always been immediate and attentive. The crews were a pleasure to watch work, not only for their professional skills, but because they were happy workers and displayed pride in the quality of their work. I am just sorry that we didn't hire them for our last two houses. They are the best. Rob & Ronnie

Working with Travis McFarlin and his team at Sonoran Land Design was the best experience of our house renovation. We love our outdoor space. My husband is a business owner and he is very empathetic yet critical of other mid size businesses, and he feels Sonoran Landesign was especiallycommunicative, organized and responsive, characteristics he really values.

Not only did our designer manage the process from design to demo to rebuild thoroughly, but he also did much of it while we were away for the summer, so we depended on his consistent communication to keep us up to date on progress. They understood the concept we wanted for our property and was able to create a perfect backyard to fit our lifestyle, growing family and budget.

To meet our deadline, Our designer showed up on nights and weekends - long after the install crew had left - to finish up the final stages of the project himself. He was organized, timely, extremely transparent in his process and provided ample documentation so that there was never a time when we were surprised or our expectations were not met. He also went above and beyond the scope of his responsibility to provide friendly advice on how to fix other problems we encountered at the house. If you have any more questions, feel free to come find us in our awesome backyard sitting by the red brick fireplace.

One word - Outstanding! Worked with Oscar on a fantastic plan for both our front and backyard. These guys know what customer service is all about. Can't wait to see the installed product. Sonoran Landesign earned their rating, especially with Oscar on their team. Great customer service and definitely recommend doing business with them.