Surrounds

We just had a pool put in and hired Surrounds to upgrade the entryway and design our backyard pool area. Couldn't be happier and everyone compliments this space! We didn't know exactly what we wanted done initially but the sales and design team got our vision and provided options to work within our budget. I appreciate their follow up during the build to make sure everything was to plan.

The project went very smoothly, finished before they said they would, and we were able to get a hold of them anytime we had a question. We will absolutely be using them again for our future landscaping projects.

I went into this process wanting to spend whatever money necessary for a high quality garden living environment. I was highly recommended to Surround by neighbors in Great Falls. After my experience, I now see that they may be resting on their past reputation and that any trust given to them by past clients is now misplaced. With my interactions with Surround, it is clear that this company primarily cares about money, rather than passion or a sincere interest in client projects.

Although I was told by Kevin the sales manager initially that Howard the designer would come to our initial appointment, he canceled last minute and did not come; I was told that him meeting with me would not be 'worth his time' unless my project surpassed 'a certain budget', 300k not being enough. This led to Kevin meeting with me with his broken iPad.

When I expressed confusion as to why anyone would spend money without an impression of a potential vision from the designer or even the broken iPad, Kevin initially dismissed this. I was further informed by Kevin that the ideal client is essentially one for whom budget is not a concern, where an initial budget that is set is surpassed; he showed me a portfolio of a client whose initial budget was 500k and turned into 1.5 million.

The garden was beautiful, but the implicit message was that you were only valued as a client if you had a high budget like that, and that you should expect for any budget to be surpassed. I share these details to illustrate the type of experience you may have if you are thinking about reaching out to them for services. I cannot really express in words how awful of a feeling it is to be treated poorly simply because you do not have enough money to spend what they deem necessary as worthy of their time on landscaping.

From my perspective, I also could not help but feel as if they treated me like this as I am a young asian woman and their company leadership is all white men. When I shared this feedback in kind words with Kevin, I was not given any courtesy of a response so have posted this here to help spare others from receiving this type of poor treatment, particularly in light of equity and diversity considerations.

I found my interaction with them to be very hurtful. Though their designs are clearly beautiful, I would recommend looking elsewhere due to their treatment of clients and potential clients with sincere interests in working with them.

We do not have a simple yard. Other companies have harmed our flowers, shrubs, small trees because they go too quickly and carelessly when they mow our grass. We have tried several companies to find who would be more careful. This company is COMPLETELY different. They truly care, they are friendly, and they do better job than I would ever be able to do myself.

Highly recommend Surrounds Landscaping! Worked with Alexandra Trofimov as landscape designer and Brian Rehak as the foreman of our project. They turned my backyard with drainage issues, a crumbling old deck and hodgepodge, eyesore mulch area into a gorgeous area now ready for outdoor entertaining. Strengths include effective communication, listening to what we wanted for the backyard's purpose, and highly professional, detail oriented work. Excellent company. I wish I could give it 10 stars.

I had a wonderful experience with Surrounds. Chad Talton did an outstanding job working with my wife and I to conceive and bringing to life a simply beautiful design that incorporated all of our desired features while at the same time meeting the requirements of my town and county. The Surrounds team that implemented and installed this design were absolutely top notch.

The end result is fabulous and we couldn't be happier. I will add that we have engaged Surrounds to provide weekly maintenance of our landscape and they continue to be a pleasure to work with.

We hired Surrounds to build our outdoor space in our backyard and they did a fantastic job! The entire Surrounds team was great to work with and we were very impressed with their attention to detail. It was a substantial project consisting of a covered structure, fire pit area, patio, lighting, and landscaping. Whenever we had a question or concern they were extremely accommodating.

For example, the staircase they started to build out of our family room didn't look the way we had hoped and they immediately redesigned it and redid it with no questions asked and no additional cost. Our project manager, Dave, was great at keeping us updated on the progress and was always available via email and text throughout the project. Thank you Surrounds for an amazing experience!

I think that the care that Surrounds has given me and my yard this past summer far exceeds by wildest expectations. Many of my neighbors have commented that the grounds look fantastic as have friends that come to visit. The guys come promptly and take great care with the plants and lawn. The are responsive to any special need I have had. I could not be happier. Thank you for such great service.

We have very much enjoyed our partnership with Surrounds. Kohler and his crew take great pride in providing outstanding service and always going above and beyond to ensure all of our needs are being met. We receive routine communications from Kohler on our maintenance activities and recommendations for areas of improvement. On the few occasions when I needed to reach out to Tom to correct an issue, he always responded quickly and in the best interest of the home owner. Kudos to Margaret on helping to get our landscape plan up-to-date after we moved in. Improvements to the plan are still a work in progress, and I'm confident we will be able to knock out more of the updates in the Spring!

I have had a positive experience with Surrounds. Their attentiveness has been refreshing. I have a continuing problem with deer. Who doesn't? It was recommended that violas be planted to give some color to my front circle. For a few weeks it was good. But alas, I was out of town for Thanksgiving and returned to find the plants eaten down practically to the ground.

I appreciated the suggestion, though. I am sure Surrounds will have other suggestions. The grounds crew has been responsive and respectful. Both are greatly appreciated. The relationship with supervisors has been particularly good. Thank you Tom and Tyler. I am looking forward to Margaret's ideas for spring plantings.